Timely Automatic Payments Program
Timely Automatic Payments Program
York Water’s Timely Automatic Payment Program, also known as TAP, will be discontinued on October 2, 2026.
If you are a customer enrolled in TAP, you must (1) select another convenient payment option to ensure your York Water bill is paid on time AND (2) discontinue TAP.
Note: This includes York Water wastewater customers, Spring Garden Township wastewater customers, and New Salem Borough wastewater customers who are currently enrolled in TAP.
1. Select Another Payment Method
York Water offers multiple convenient ways to pay your water and wastewater bills.
- Online through your customer portal – Set up AutoPay and Paperless Billing when you create an account.
- By Phone – Toll Free 1-866-665-9578
- By Mail – The York Water Company, PO Box 3009, Lancaster, PA 17604
- In Person – York Water, 130 East Market Street, York, PA or Fulton Bank locations
2. Discontinue TAP
Fill out a form below to discontinue from TAP for your water or wastewater bill.
Important Things to Remember
- After you request TAP cancellation, please allow 2-3 business days for the change to take effect.
- When you first enroll in Portal AutoPay, you may not immediately see the words “AutoPay” displayed in the “Pay This Amount” box as you did with TAP. We are working to add this enhancement to our bills in the future.
- York Water covers all fees associated with online payment, regardless of the type of payment method used, for York Water services.
- If requests overlap and both systems process a payment during the transition, any duplicate payment will automatically be applied to your next bill.
York Water has offered two different automatic payment options for several years: TAP and the AutoPay feature available through the York Water portal (Portal AutoPay). Having two methods has occasionally caused confusion, with some customers accidentally enrolling in both and making duplicate payments.
First, the Portal AutoPay option offers more flexibility than TAP, including:
- Choose a payment date that works best for you
- Besides a checking or savings account, choose to have your payments made with a credit card, debit card, or other qualifying payment methods such as Apple Pay® and Google Pay™
- Manage your payments online anytime
Second, as part of our customer enhancements later this year, our system will support only one AutoPay method. Since most customers already use Portal AutoPay, York Water is moving all TAP customers to that platform.
- The last TAP withdrawal will occur on October 2, 2026. If you have a bill due after that time period and have not changed your method of AutoPay, your bill with not be automatically paid.
- If you chose to not set up Portal AutoPay you will need to do one of the following to pay your bill and avoid late fees:
- Make a one-time payment through the York Water Customer Portal
- Write a check and mail to York Water, PO Box 3009, Lancaster, PA 17406-3009
- Call 1-866-665-9578 to make a payment by phone
- Pay your bill in person at 130 E Market St, York PA 17401
- Set up payment through your bank’s online BillPay service
If you are unable to unenroll from TAP and set up Portal AutoPay via our website, you may contact Customer Service at 717-845-3601 for assistance. Please note that our phone volume has been very heavy due to this change, but if you request a call back, we will get back to you as soon as possible.