Privacy Statement

Welcome to The York Water Company’s website. At The York Water Company, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, and safeguard your information when you visit our website. 

Last Updated: December 8, 2023

1. Information We Collect

Personal Information

We may collect personal information such as your name, contact details, and other identifiers when you voluntarily provide them through forms on our website.

Usage Information

We may collect non-personal information about your visit, such as your IP address, browser type, and pages visited, to enhance your user experience and improve our website. 

2. Use of Your Information

We use the information collected to provide you with the services you request, to communicate with you, and for emergency notifications. 

Your phone number may be used specifically for emergency notifications and important updates related to water safety. 

We want to assure you that when it comes to payment information, customers enter this data directly into a secure third-party payment system. The York Water Company does not collect or store your payment information.

3. Sharing Your Information

We do not sell, trade, or transfer your personal information to third parties unless we have obtained your consent or are required by law to do so. 

4. Cookies

We may use cookies to enhance your experience on our website. You can control cookies through your browser settings. 

5. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

6. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies. 

7. Children’s Privacy

Our website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. 

8. Emergency Notifications

Your phone number may be used to send emergency notifications, including boil water advisories and other important updates related to water safety. By providing your phone number, you consent to receive such notifications by either text message or voice call, and you agree that The York Water Company is not responsible for data charges you may incur. 

9. Updates to Privacy Statement

We may update this Privacy Statement periodically. Please review the “Last Updated” date at the top to ensure you are aware of any changes. 

10. Contact Us

If you have any questions about this Privacy Statement or our practices, please contact us at 717-845-3601. 

Compliance with Laws

This Privacy Statement complies with applicable laws and regulations, including the Pennsylvania Privacy Act. 

By using our website, you consent to the terms outlined in this Privacy Statement. 

The York Water Company
130 East Market Street
York, Pennsylvania 17401