Customer Assistance Programs
Do you need help paying your York Water bill?
These programs are available to assist you if you need financial help. Select a program from the list below or scroll down to learn more about each customer assistance program.
Payment Agreements
If you have a past-due bill, you may be eligible for a payment agreement. Please contact York Water’s Customer Service team at 717-845-3601 to find out if you are eligible. We will ask you a few questions. If you are eligible for the program, we will explain the terms of your payment agreement.
Bill Discount program
What is it?
The York Water Company Bill Discount Program is designed to provide ongoing, sustainable bill relief to income‑qualified residential customers while encouraging timely payment. The program supports customers who meet income eligibility standards and will help them remain current on their accounts.
Who is qualified for this program?
To qualify for the Bill Discount Program, customers must meet all of the following criteria:
- Income Eligibility
- Household income at or below 250% of the Federal Poverty Level (FPL), as verified by United Way of York County using current federal standards.
- Customer Classification
- Must be an active residential water customer of The York Water Company.
- Account Standing
- Must remain current on monthly bills or payment agreement terms.
- Must have a current account balance that is less than $1,000 at the time of enrollment
- Failure to maintain eligibility requirements may result in removal from the program at any time.
- Prior Assistance Restrictions
- Cannot have received York Water CARES grant funds within the current program calendar year.
Is there a reapplication process?
Yes. This is an annual program and reapplication will be required each year.
Acceptance into 2026 Bill Discount Program does not guarantee acceptance in the 2027 program.
Program funding is limited and runs until 12/31/2026.
How do customers apply?
Residential customers who meet the above qualifications are encouraged to apply here.
The Bill Discount Program is administered through our community partner, United Way of York County.
Customer Assistance Program (CAP)
What is it?
Our Customer Assistance Program (CAP) is for low-income customers who have past-due bills. It is an alternative to traditional collection methods. The program does the following:
- Makes payments practical by offering a payment agreement
- Reduces excessive water usage
- May provide forgiveness of past due amounts up to $120 after receipt of monthly payments
Who may apply?
- Customers who have past due bills that are more than $100 over a period of five (5) consecutive months.
- Customers experiencing a leak that is causing excessive water usage.
If you qualify….
- York Water personnel may need to perform a water usage audit and an on-site visit(s) to verify the existence of a leak. If a leak is found, York Water may enlist a local plumber to make minor repairs at no cost to you.
Call or email The York Water Company Customer Service team at 717-845-3601 or customer.service@yorkwater.com for more information and to apply for the Customer Assistance Program.
York Water Cares (CARES)
All available funds for our 2026 York Water CARES program have been allocated. Although the CARES application period is now closed, we encourage those interested to visit our website occasionally for updates on potential future opportunities. Please note that we are unable to provide additional information by phone or email at this time.
Overview
The York Water Company has been helping customers with their service bills and plumbing concerns since 2005. Our York Water CARES (CARES) program provides limited funding to customers who need help paying their York Water Company bills.
This program is designed to help low-income customers, but it may be helpful to customers who have a short-term challenge and need assistance to pay their water or wastewater bill.
York Water CARES is only available one time per year for a customer who qualifies for the program. Funds are payable to customers through community agencies.
Who can apply?
You may apply for York Water CARES if you meet the following criteria:
- You are a residential customer of York Water Company.
- You are unable to pay your York Water bill in full.
- You are at risk of a water shut off due to non-payment.
How do I apply?
If you meet the eligibility requirements listed above, you are welcome to apply using the York Water CARES Application. Once your application is submitted, a member of the York Water team will review it within three business days and contact you to collect a payment equal to 25% of your past due balance.
The Pennsylvania Homeowner Assistance Fund (PAHAF)
Overview
The Pennsylvania Homeowner Assistance Fund (PAHAF) is for homeowners with financial hardship caused by the COVID-19 pandemic. This fund is managed by the Pennsylvania Housing Finance Agency.
Effective 04/01/2025, PAHAF is no longer accepting new applications. Applications on their waitlist will be processed if funding is available. Questions specifically for PAHAF can be directed to servicerask@pahaf.org.
Local Assistance
You may seek assistance from local organizations. Some churches, community organizations, and others may be able to assist with your past due York Water bill.