After many years of printing and mailing our own water and wastewater bills, York Water has opted to outsource the process to another company that specializes in billing services. Allowing another company to manage this process enables us to improve our focus on providing top-notch customer service.
The first bill from our third-party vendor is expected to go out the third week of June 2023.
Below are some Frequently Asked Questions regarding this change.
Q: Who will be mailing and printing my water and wastewater bills?
Your water and wastewater bills will be mailed and printed by CSG, a leader in the billing and payment solutions industry. The bills will be mailed from Dallas-Fort Worth Texas. The York Water Company logo and address will be visible on the front of your bill that you receive in the mail.
Q: What do I have to do?
Nothing. The switch to a third-party vendor will be seamless and not require you to change or update anything.
Q: Will the process of paying my bill change?
No, you can continue to pay your bills the same way you have in the past, whether that be online, through bill-pay, in-person, over the phone, or by mailing a check.
Q: Will my account number change?
No, your water and wastewater account numbers will not change.
Q: Will my autopay need to be set up again?
No, if you previously had autopay for your water or wastewater bill, this will remain in place.
Q: Will my bill look different?
Your water and wastewater bills will look slightly different, but the content will not change.
Q: Where do I mail my payments?
A remittance envelope will be included with your bill. Our lockbox address is pre-printed on the stub portion of your bill. Please make sure that the Lancaster address shows in the window. The lockbox address is: PO Box 3009, Lancaster, PA 17604-3009.
Q: Is my personal information at risk because of this change in the mailing and printing of my water and wastewater bills?
No. As always, York Water is committed to protecting our customers’ personal information and we can assure you that York Water and CSG will not share your personal information.